Sometimes, a web browser may get stuck in a loop or incorrectly display a webpage because it has trouble processing the information stored in its cache, or other data (known as cookies) that it has kept. Most of the time, simply clearing the browser's cache and cookies will fix the problem.
Clearing a browser's cookies and cache
For detailed instructions, please choose your browser from the list below:
- Click the three dots at the top of your browser window .
- Click Settings.
- Click Privacy, Search, and Services.
- Under Clear Browsing Data click Choose what to clear.
- Make sure Temporary Internet Files and website files, Cookies and website data, and History are checked.
- Click Delete.
- Restart the browser.
- Click the Menu button then click History and choose Recent History.
- Set the Time Range to clear to: Everything
- Select Cookies and Cache.
- Click OK.
- Restart Firefox.
- On your computer, open Chrome.
- At the top right, click More .
- Click More tools Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to Cookies and other site data and Cached images and files, check the boxes.
- Click Clear data.
- In the Safari app on your Mac, choose Safari > Settings, then click Privacy.
- Click Manage Website Data.
- Select one or more websites, then click Remove or Remove All.