Table of Contents
What is the D&D Store?
It’s this, you are here! This official D&D storefront offers physical and digital bundles of D&D products.
Can I expect more D&D products to offer physical and digital bundles?
YES! We want to give our players this long-requested ask. Right now we are in the test and learn phase. Join us on this first foray and expect more in the future. But we’re not quite ready to commit to every book getting a bundle.
You called this bundle a test. What are you testing?
We are testing everything from distribution method, to quantities, to bundle contents. We thought it was important to call this out as a test because you should expect things to change over the next two years as we work on bringing more D&D in more ways to more people.
What is a physical bundle? What is a digital bundle?
Rather than purchasing books separately physical and digitally. We are offering a package deal for a discounted rate! This allows you to have a book for the shelf AND the additional content for on the go!
When will I get my physical product?
For preorder bundles, the estimated earliest ship date is listed on the product page. Most D&D bundles will have a set number of physical products available to ship to your doorstep as soon as the product releases. If you place multiple orders with different release dates, then your order will deliver when the last item is available. Once that stock has run out, the product will be available for “Backorder.” If you purchase a backordered product, your order will ship when it is back in stock.
What is D&D Beyond?
D&D Beyond is an exciting resource and tool for moving your analog adventuring to a digital frontier! This tool will allow you to store character sheets, view resources on the go and even roll dice while playing!
How will I get my D&D Beyond digital book?
Once you purchase a bundle, a code will be sent to the email address you provide at checkout. This code can be redeemed at https://www.dndbeyond.com/marketplace/redeem-key on the date the product is available on D&D Beyond.
How do I get Early Access to the product on D&D Beyond?
If you preorder a bundle on this website, you will have access to the D&D Beyond digital book two weeks before its release date. This Early Access offering is only available for players who purchase through this website.
If I have previously purchased a D&D Beyond Legendary Bundle or Adventure Bundle, will my discount apply to this product?
No, those discounts only apply to products purchased on the D&D Beyond website.
What regions are eligible for purchasing this bundle?
North America (ISO Region Codes): NA
Europe (ISO Region Codes): AT, BE, BG, HR, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LI, LT, LU, MT, NL, NO, PL, PT, RO, SK, SI, ES, SE, CH, UK
Which payment methods do you accept?
You can make a purchase with a credit card (including Visa, Mastercard, Discover, American Express), or PayPal (in relevant countries).
Is the payment secure?
All information sent to the payment service providers is encrypted and protected with the latest TLS technology, most widely used in the world. It is the guarantee that the transmission of your sensitive information is secure. Moreover, we do not store any payment card information on our servers. The transaction statement will be labeled Scalefast in your bank account.
How can I update the information on file for my Preorder?
If you have a preorder for which you have not yet been billed, check your confirmation email for self-service options. Otherwise, please contact customer support here for assistance.
When will I be billed for my Preorder?
Customers who pre-purchase a D&D product on dndstore.wizards.com will be billed at the checkout, whereas their order will be shipped when the product become available. Early Access for the D&D Beyond digital book will be available two weeks before the release date.
What happens if my Preorder debit fails?
If your payment is unsuccessful, we will notify you via email and provide an opportunity to adjust your billing details. In that email, we will advise you when another attempt to process will be made.
What is a DDP shipment?
DDP stands for ‘Delivered Duty Paid’. This means that Scalefast will collect and pay import fees and Customs duties on your behalf, ensuring timely delivery and limited interaction with your local customs agency. Orders shipped to these countries are DDP: Canada, Brazil
Why am I being charged US Taxes on my international preorder?
While your preorder total may reflect US Dollars, any tax reflected during checkout is specific to your imported product. It could be your local sales tax, import fees, or duties converted to USD as applicable. If you have any concerns, we'd be happy to review your preorder and clarify. Please feel free to contact us here.
My international preorder included taxes. Will I still have to pay customs fees?
Unless your order is being shipped to a country on the list above, it is being shipped DDU or ‘Delivered Duty Unpaid’. Most preorders include local sales tax which is collected by Scalefast. This is different from customs fees which vary from country to country and often adjust depending on the contents and size of your order. Under DDU, you are still responsible for paying any applicable import fees or duties requested by your local customs agency.
My local customs agency is asking for an amount of money that matches my taxes listed on my preorder. Am I paying the same tax twice?
In rare cases, a preorder’s sales tax and import fees may be identical amounts. This often causes confusion for customers as it appears that they’re paying the same tax twice. While Scalefast collects applicable sales tax on all orders, they do not manage customs or import fees for DDU orders. You still have to pay the customs fee.
If my order is being shipped DDP, why do I have to pay shipping charges?
This is common misconception about DDP shipments. DDP is a convenience offered to customers which allows you to purchase confidently, knowing that the total you see during checkout is your final price. While Wizards of the Coast and Scalefast do manage all payments to couriers and customs agencies for your preorder, we typically do this by remitting funds collected as part of the preorder process. Any applicable shipping fees for your order will be displayed during checkout.
Why isn’t my PayPal payment working?
We do not accept payments with unverified PayPal accounts or with eCheck. To make a payment with PayPal without having a credit card linked to your PayPal account, you must have a sufficient balance on your PayPal account.
Why does the page keep telling me my purchase is pending?
While usually immediate, your order can sometimes take up to 4 hours to be processed. Beyond 4 hours, please try making the purchase a second time.
If you are using PayPal, a payment method that directs you to an external website, you will be redirected to the store after filling in your billing details. This procedure will confirm your purchase, and may take a few minutes. To avoid purchasing failures, please do not click on the back/refresh button or close the payment window before this process is complete. Doing so may result in cancelled or duplicate orders.
I did not receive an email confirming my order. What can I do?
Some email providers will automatically send our emails to the junk, promotions, or spam folders. Please verify first that the confirmation email did not get sent to one of these folders. This can also take a few minutes after the purchase is successfully made. If your email still cannot be located, please contact us at customer support here and provide us with your purchase details so we may verify your purchase status and send a confirmation email back to you.
Where can I find my order ID?
Your order ID can be found in your order confirmation email from email@example.com when you completed your purchase.
Scalefast appears on my account statement. Shouldn't I be billed by Wizards of the Coast?
Scalefast is our authorized partner for the products available on the D&D store, they handle the payments for the D&D store as an authorized merchant.
Why was I charged for a failed purchase or charged twice for a single item purchased?
Such purchases should not clear your financial institution’s fraudulent transaction verifications. Your financial institution may hold these funds for up to 5 business days before validating or canceling the duplicate transaction. During this timeframe, Scalefast does not collect the held funds from the pending transaction. Please contact your bank or financial institution to ensure the cancellation of the duplicate transaction. We recommend monitoring your banking information to confirm the duplicate transaction has been canceled. Should charges continue to be pending after 5 business days, please contact Wizards of the Coast customer support here so that we can investigate and help resolve this issue.
My digital code isn't working, what do I do?
Please contact our customer support here.