The email address associated with your account is especially important. We will send you valuable information like notifications and/or newsletters to this address based on the settings enabled on your profile. The Customer Support team will also use this email address to verify account ownership when you raise Customer Support tickets.
The email address on your profile does not impact your login method(s). If you wish to change the login method (for example, you wish to change the Google email associated to your D&D Beyond account), you will need to update the associated login method on the Account Page.
View Your Email Address
You can view the current email address listed for your D&D Beyond account on the Email Preferences page. From here you will also be able to Update your email preferences for newsletters, announcements, and other emails. Alternatively, you can also unsubscribe from these types of emails.
Updating Your Email Address
Currently, users are unable to update their email address themselves, as we will use this email address as a verification step when you submit a support ticket. To update your email address, please follow the steps below:
- Submit a Customer Support request.
- We ask that you submit the request from the current email address on the account (for verification). If you no longer have access to this email, please submit the ticket using your new email and make sure you include your old email address in the description.
- For the What would you like to contact us about? dropdown - select D&D Beyond Help.
- For the What do you need help with? dropdown - select Account Help.
- For the How can we help with your account? dropdown - select Email Address Update.
- In your description, provide the current email address, the username, and what you would like the new email address to be.
The Support team will ask verification details if you do not include the current email address in the ticket. Once verified, the team will update the email on your D&D Beyond Email Preferences. Once updated, for any future Support tickets, please submit them using the new email.